What to Do Immediately After a Car Accident Before Visiting a Repair Shop

Car accidents are stressful, disorienting, and have the propensity to be overwhelming, whether the reason behind it is a minor fender bender or a more serious collision. However, your safety, your money, and your insurance claim can be protected by knowing what to do after the accident, before going to a repair shop.

Here is a comprehensive guide that takes you through what to do after a crash, your rights as an individual under New Zealand law, and what to expect when booking auto repair services after an accident.

 Step 1: Ensure Safety First

The first thing to do before anything is to ensure the safety of everyone involved.

• Injuries: Check if someone has been injured and dial 111.

• Pull over and move vehicles (if possible): if your car is moving and can be driven at a slower speed than the traffic, move away to avoid affecting traffic.

• Switch on your hazard lights after warning other traffic.

• The first is safety. In the event of severe damage to your car, do not attempt to move it yourself; wait until help arrives.

 Step 2: Document the Scene

You can collect pieces of evidence at the scene, which may be helpful later when going through your insurance claim and repair process.

• Take photos in good light of damage, license plates, road configuration and debris or skid marks.

• Write down the date, place, and the weather.

• Obtain the names and addresses of the other driver and any witnesses to the accident.

• If the police have been called, ensure you are given the incident number or the name of the person who has been contacted.

 Step 3: Exchange Details Legally Required in NZ

Under New Zealand law, you are required to provide:

• Your full name and address

• Your vehicle registration number

• Details of your insurance provider (if applicable)

Never admit fault at the scene. Simply provide the required details and let your insurer determine liability.

 Step 4: Notify Your Insurance Provider

Report the accident to your insurance company as soon as possible. They will help you walk you through the claim process, and they will recommend to you whether your policy covers:

• Car repair after accident

• Substitute transport or loan vehicles

• Salvage costs or Towing costs

At Kumeu Huapai Panelbeaters, we work directly with all major NZ insurers, including State, AMI, AA Insurance, NZI, Vero, IAG, and others to streamline your claim and get your vehicle assessed quickly.

 Step 5: Choose a Trusted Repair Shop

Once the dust settles, it’s time to book in for car repairs after an accident. Choosing a certified, insurance-approved panel beater makes a big difference in the outcome of your repair.

Why Choose Kumeu Huapai Panelbeaters?

• Authorised repairer by all major insurance companies in NZ

•  Responsible workshop- certified by CRA to work on quality or safety compliance

•  More than 40 years of experience in the repair of accidents

•  Courtesy cars, as your vehicle is in the shop

•  Based in Kumeu, Huapai, and West Auckland

At Kumeu Huapai Panelbeaters, we specialise in car repair after accident situations, offering reliable, stress-free service to drivers across Kumeu, Huapai, and West Auckland.

Our CRA-certified workshop adheres to strict quality and safety compliance standards, providing you with complete confidence that your vehicle is in expert hands.

How Much Does Car Repair After an Accident Cost in NZ?

While costs vary depending on the extent of damage and your insurance policy, here’s a general idea:

Type of Repair	Estimated Cost (NZD)
Minor bumper or panel repair	$300 – $600
Medium collision repair (1–2 panels)	$800 – $2,000
Major body and paint repair	$2,500 – $5,000+
Frame or structural damage repair	$5,000+

How the Repair Process Works at KHP?

1. Inspection & Quote-We recommend a repair price and estimate of the damage.

2. Communication with Your Insurer - We liaise with your insurer regarding approvals and paperwork.

3. Repairs & Paintwork - Your car is worked on using OEM-quality parts and paint.

4. Quality Check Before Leaving – We ensure that your car passes a comprehensive safety and cosmetic inspection.

5. Drop-off or Collection -Your car will be returned in its excellent state- polished and clean.

Conclusion

Any car accident is stressful, but what comes after is what matters a great deal. Sharing information and reaching out to your insurance company, selecting an authorized repairer, etc., through all these processes, you will ensure your safety and ensure that your car is fixed correctly.

At Kumeu Huapai Panelbeaters, we take pride in helping Auckland drivers get back on the road safely and confidently. With top-quality workmanship, excellent service, and full insurance support, we’re your trusted partner for car repair after accident.